Warranty Specialist

icon Pakistan, Islamabad


Job Description

The warranty specialist role would be focusing solely on registering the Service agreements presented by OEM (Original Equipment Manufacturer) to partners and registration changes requested by clients and partners.

Job Duties:

  • Facilitate Managers, Account executives, and all salespeople engaged in Warranty/support registrations.
  • Resolve discrepancies in registrations; coordinate registration summaries and distribution of fully executed agreements to customers.
  • Ensure all contractual obligations and comply with standards or approved business practices.
  • Proactively manage customer information, including additions, moves, and changes up-to-date within the registration and asset database.
  • Retrieve registration confirmations from vendors and building relationships with vendors.
  • Resolving inconsistency of registration data from vendors/manufacturers side like erroneous serial numbers, part numbers, purchase dates and customer contact etc.
  • Gathering missing information from Sales Rep and internal departments like a part number that is to be registered, end-user contact info, serial numbers, reference Order for H/W or warranty etc.
  • Suggesting Sales Reps to generate RMA (Return Material) for incompatible warranty part numbers being order by providing them with the compatible warranty part number(s) for the H/W.
  • Facilitating Sales with warranty quotes, support contracts and compatible warranty options.
  • Manage and process warranty Purchase orders in ERP system.
  • Compiling warranty information reports, as required.
  • Reporting related to Warranty Quality Assurance process.
  • Handling tasks of Warranty review Queue

PERKS & BENEFITS:

  • While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team.
  • Our employees enjoy a variety of comprehensive benefits, including medical coverage for parents, spouse and children; life insurance; paid annual, casual, and medical leaves; Provident Fund; EOBI; Annual retention bonus and increments, on the house free quality food and much more.

Required Skills

Conservation Awareness,Cross-Cultural Communication Skills
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Industry

BPO

CATEGORY

Supply Chain Management

JOB TYPE

Full Time/Permanent

Minimum Education

Bachelors

Career Level

Experienced Professional

Required Experience

1 Year - 3 Years

Total Positions

1