Customer Experience Manager - Events
Apply By Mar 29, 2023
Job Description (total positions: 1, posted on: Feb 27, 2023)

Company Overview

Zones, Inc. provides premier IT solutions from the data centre to the desktop. Through Close collaboration with our customers, Zones provides a full range of IT hardware, software, and services to businesses. With more than 30 years of experience, global supply chain capabilities, and a partner ecosystem of more than 2,000 hardware and software companies, Zones helps customers around the world tackle their most pressing IT challenges. If you enjoy working in a dynamic and fast-paced environment, are passionate about technology, and want to work at an organization that is growing and investing in its people, Zones is the right place for you! Whether your career is in sales, technology solutions, engineering, operations, or logistics, you will make an impact at Zones and for our customers each day.

Position Overview

Key Initiatives

  1. Advisory Council
  2. Customer Testimonials
  3. Customer Surveys
  4. Training

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1.   Advisory Council


  • Identify customers who want to be part of the council
  • Develop a yearly plan for the council, including meeting dates
  • Manage the yearly and quarterly project plan

2.  Customer Testimonials

  • Create a standard brand and format
  • Track pipeline of customer testimonials
  • Work with the Creative Team to videotape customers
  • Post testimonials on TechHub, social media and OZONE.
  • Create new case studies from testimonials

3.   Customer Surveys

  • Ensure we receive the industry standard of responses.
  • Identify the customer list to send the survey to.
  • Increase NPS score with each survey
  • Align branding and format with surveys from all divisions. 

4.    Training

  • Identify actionable and repeatable processes that other sales team members can learn from to increase their sales and customer relationships. 
  • Send this information to the other sales team members in a consistent fashion.
  • Add these learnings to the quarterly sales kickoffs.

Minimum Qualifications

Required Experience

  • 2 years of project management experience.
  • Direct marketing experience a plus. 
  • Demonstrated project management skills

Zones offers a comprehensive Benefits package. 

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including health Insurance coverage for parents, spouses & children, life insurance, and retirement benefits. paid annual, casual, and medical leaves; Gratuity; EOBI; increments, on-the-house free quality food, gym and much more.

We maintain our unequivocal commitment to and support of equal employment opportunity for all individuals, free from discrimination based on race, colour, ethnicity, religion, national origin, citizenship, marital status, gender, sexual orientation, age, disability, genetic information, or any other basis protected by under the law. At Zones, work is more than a job – its an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

Job timings: 9:00 PM till 6:00 AM

Required Skills

Event Coordination, Event Planning, Customer Engagement, Marketing,

Information Technology
Job Type
Full Time/Permanent ( Third Shift (Night) )
No Preference
Minimum Education
Career Level
Experienced Professional
Minimum Experience
2 Years