(total positions: 10,
posted on: Oct 12, 2021)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lead and manages large or complex projects and guide additional project team members
Directs project activities, schedules, risks and meetings, understands dependencies, and manages timelines
Manage cohesive plans across multiple projects or work streams, ensuring coordinated approach when utilizing cross-functional resources for input, data gathering, analysis, etc.
Coordinate engagement of partner resources and subject matter experts across multiple projects & organizational functions
Proactive identification, documentation and resolution management of project risks and issues
Ability to define, track and report on specific measurable outcomes for programs, projects or a portfolio of projects
Makes tough decisions and trade-offs between strategic and tactical issues
Drive all project requirements through demand planning tools (Kinaxis) including order processing and schedule management with Client and Internal changes.
Accountable for project inventory and billing. Drive to manage projects by utilizing customer owned inventory model. Diagnostics & Analytics
Ability to work independently with ambiguous direction, requirements or specifications and to create strategy, plans and direction from ambiguity
Conducts root cause analysis, investigates hypothesis to determine causality or correlation and determines strategic approach to resolution
Can create discrete measurable objectives and outcomes from limited input
Organizes and communicates decisions, plans, goals, strategies and complex information clearly and simply to drive actions
Identify workflows/procedures that require enhancement/streamlining and identify ways to make them more effective
Build models to estimate project costs, assess resource needs, and forecast expenses over time Communication
Formulate recommendations and summarize findings via well-organized presentations to senior management; effectively summarize key information (e.g. cost savings, efficiency improvements, accountability metrics, etc.)
Can strategize with executive management on direction and approach to problem solving Implementation
Manage issues and decisions to timely resolution. Communicate with senior management teams to escalate/resolve project conflicts & needs Formulate plans to communicate, train stakeholders, and implement approved changes for the best return on investment
Mentors and educates other PMO team members on best practices, methodology and project management techniques
Can maintain objectivity (neutrality) in face of conflicting viewpoints and use data and evidence
Achieve results with significant autonomy and through teamwork
Responsible for project turnover and start-up to project delivery stakeholders. Coordinate engagement of partner resources and subject matter experts across multiple projects & organizational functions
Accountable for deliverables according to project scope as documented in Statements of Work.
Responsible for project close out and reporting on project health and risks. Formulate and summarize findings ia well-organized presentations to senior management; effectively summarize key information (e.g. cost savings, risk, efficiency improvements, accountability metrics, etc.)
Develop deep knowledge and understanding of customer and stakeholder business and needs
Build strong relationships with customer operations stakeholders. Be the main point of contact for customer operational requirements.
Effectively identify, define, document and manage stakeholder expectations and communications to ensure customer measurable customer satisfaction
Organize and conduct regular reviews to ensure sufficient progress vs. project objectives
Set and drive agenda, roles and expectations per project to ensure all responsibilities are being met; escalate non-performance issues as appropriate
Identify, define or refine new and existing project management processes and methodology
Diagnostics & Analytics
Map existing workflows and processes to highlight needed improvements
Mine available data to quantify and illustrate impacts of current processes
Create models to quantify expected benefits of process improvements
Develop and distribute recurring updates indicating status vs. objectives for each project
Where appropriate, partner to develop change management communications strategy to keep stakeholders informed of coming changes as well as performance expectations
Partner with stakeholders to develop means for operationalizing change recommendations
Install QA/QC metrics and checks to monitor success of changes vs. expectations
Formulate strategy, plans and measurable objectives for programs and projects
Demonstrable improvement of Key Process Indicators (KPIs) vs. baseline measurements developed as part of each project effort
Timely completion of project initiatives Identify and drive demonstrable improvement of Key Process Indicators (KPIs) vs. baseline measurements developed as part of each project effort
Successful management of project scope, budget and scheduled to ensure timely completion of program and project initiatives
Ensure that 100% of all tasks are resolved within appropriate time constraints through proper task management
Provide weekly status report depictingService engagementsResource Utilization
Timely completion of project initiatives
Effective project communications with multiple stakeholders, teams and executive management
PMP, Excellent Coordination, Excellent Communication Skills, Business Excellence, Agile Project Management,
Category Project Management
Job Type Full Time/Permanent ( Third Shift (Night) )