Returns Specialist

icon Pakistan, Islamabad, Rawalpindi

Job Description

Job Description

Process client returns into Company stock and suppliers using in house processing software.

  • Apply for supplier RMA (Return Merchandise Authorization) numbers.
  • Ensure where appropriate products are shipped to the supplier
  • Ensure  Zero outstanding open RMA’s in the database aged over 60 days
  • Develop and maintain good relationships with customers/manufacturers by most appropriate communication method (i.e. fax, email, telephone) to aid smooth operation of returns.
  • Transferring stock from bin to bin or warehouse-to-warehouse using in house processing software.
  • Familiarize and obtain a thorough understanding of in house processing software. (AX and MS Outlook)
  • Ensure goods are identified correctly prior to shipping.
  • Liaise with internal departments.
  • Arrange and co-ordinate deliveries with different couriers.
  • Provide support and assistance as required to meet the companies objectives, (i.e. picking, packing, invoicing, cycle counting, stock and stock takes).
  • Attainment of continuous improvements in quality and cycle time.


  • MBA Supply Chain
  • Entry Level - Fresh (Experience in procurement will be a plus)
  • Good communication skills
  • Background of working with US vendors, distribution, or the retail computer hardware/software industry, is preferred.
  • Expertise in vendor negotiation and administration, and proficiency with basic MS Office applications is also required.
  • Strong communication skills, both written and oral are required, as well as effective time management.

Required Skills

Vendor Management,Customer Management,Quality Standards Maintenance
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Supply Chain Management


Full Time/Permanent

Minimum Education


Career Level

Entry Level

Minimum Experience

Less than 1 Year

Total Positions