Job Description

Shift Timings: 8:00 PM - 5:00 AM (Night Shift)

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The person in this role will drive execution steps aligned with our overall strategy to increase revenue for Microsoft Modern Work and Azure Solutions and our Microsoft Partnership Maturity. 

This role will focus on driving key initiatives in Microsoft Program Operations. This key role will require developing exceptionally strong and transparent working relationships with the sales and services teams in Zones to deliver expected customer and business results. The role requires an ability to drive business impact through influence with the ability to identify and scope programs and guide supporting business case development.

What you’ll do as the Microsoft Operations Specialist:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The Microsoft Operations Specialist is mainly responsible for: 

  • Advises Sales and Services teams regarding Microsoft Partner Admin Link (PAL) and Claiming Partner of Record (CPOR) program utilization.
  • Review sales pipeline and execute against sales strategies to grow PAL consumption and CPOR active usage.
  • Provide weekly analytics regarding sales opportunities, PAL and CPOR attaches, and target customers.
  • Become proficient and maintain expertise on program processes and requirements.
  • Maintains relationships with key vendor contacts.
  • Maintains program and Zones process expertise.
  • Creates unique strategies to identify new opportunities.
  • Increases earnings through Microsoft programs with greater touch points.
  • Drives customer satisfaction through value added services and offerings.
  • Executes specific key strategies and initiatives as directed by PPM leadership.
  • Reporting and Analysis: Generate reports on Power BI, create dashboards and analyze data to measure the effectiveness of CPOR and PAL efforts and provide insights for continuous improvement.

What you will bring to the team:

We are seeking candidates with the following experience and skills.   

  • Azure product feature familiarity
  • Azure Portal and developing solutions.
  • Data Analytics and Power BI
  • Customer relationship and consultative selling skills
  • Proven track record of business development or account management
  • Strong team player that is goal and action oriented
  • Good organizational and time management skills; excellent oral and written communication skills
  • Experience developing and executing strategic sales plans.
  • Excellent communication and presentation skills


  • Microsoft sales and technical experience; brand-specific certifications within 6 months
  • IT Certifications with cloud experience a plus
  • PL-900: Microsoft Power Platform Fundamentals is a plus.

Required Experience 

  • 2+ years of experience delivering program and project efforts in a high technology environment.
  • 1+ years of experience in reporting and creating dashboards on Power BI
  • Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective.
  • Understanding of the industry, market, customers, competitors, suppliers, partners and capabilities of the business
  • Ability to communicate effectively with clients, colleagues, and management.
  • Professional, business-focused attitude and courteous manner towards clients, partners, and peers
  • Ability to meet aggressive deadlines.
  • Driven, team oriented, and active participant in accomplishing team goals.
  • Analytical with excellent problem-solving skills
  • Ability to work with little or no supervision.

Technology Focus & Requirements 

  • Microsoft software & cloud technologies
  • Microsoft partner ecosystem
  • IT fundamentals

Zones offers a comprehensive Benefits package At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our employees, including health insurance coverage for parents, spouse, and children, life insurance, pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture. If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Required Skills

Customer Service,Microsoft Applications,Cloud Technologies
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Information Technology




Full Time/Permanent

Minimum Education


Career Level

Experienced Professional

Minimum Experience

2 Years

Total Positions