Job Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

Position Overview:

The Returns Specialist plays a pivotal role in managing the process of client returns, ensuring efficient handling and resolution while maintaining positive relationships with both customers and suppliers.

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our employees, including health insurance coverage for parents, spouse, and children, life insurance, pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunities, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture. If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.

What you’ll do as the Returns Specialist:

Employees employed in the role of Returns Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Process client returns to company stock and suppliers using in-house processing software.

• Apply for supplier RMA (Return Merchandise Authorization) numbers.
• Ensure that appropriate products are shipped to the supplier
• Ensure Zero outstanding open RMAs in the database aged over 60 days
• Develop and maintain good relationships with customers/manufacturers by the most appropriate communication method (i.e., fax, email, telephone) to aid the smooth operation of returns.
• Transferring stock from bin to bin or warehouse to warehouse using in-house processing software.
• Familiarize and obtain a thorough understanding of in-house processing software. (AX and MS Outlook)
• Ensure goods are identified correctly before shipping.
• Liaise with internal departments.
• Arrange and co-ordinate deliveries with different couriers.
• Provide support and assistance as required to meet the companies’ objectives (i.e., picking, packing, invoicing, cycle counting, stock and stock takes).
• Attainment of continuous improvements in quality and cycle time.

What you will bring to the team:

• BBA/MBA Supply Chain
• 1 – 2 years in Supply Chain (Experience in procurement will be a plus)
• Good communication skills
• Background of working with US vendors, distribution, or the retail computer hardware/software industry, is preferred.
• Expertise in vendor negotiation and administration, and proficiency with basic MS Office applications is also required.
• Strong communication skills, both written and oral are required, as well as effective time management.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Required Skills