Job Description

Project Coordinator is a key role to delivering customer service directly to our top tier clients in order to achieve a high degree of customer satisfaction and meeting customer’s SLA expectations for projects. This role requires a highly-motivated individual with the ability to deal with ambiguous requests, manage on-going deployment schedules and handle multiple competing priorities. 

What you’ll do as the Project Coordinator:

Employees employed in the role of Project Coordinator shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Coordination of the deployment processes.
• Coordinating with multiple internal teams via multiple tools (CRM, FTM, CIM, AX, Kinaxis, ServiceNow)
• Understand Order Processing with attention to detail including quality checking, releasing and monitoring shipment status
• Working in a team environment
• Developing firm understanding of the principles and best practices of inventory management.
• Managing project tools including nterprise, such as Client dashboards, Smartsheets and MS Excel
• Drive all deployment requirements through demand planning tools (Kinaxis) including order processing, schedule changes, order changes, and Internal changes.
• Project management experience is a plus

What you will bring to the team:    

EDUCATION/CERTIFICATION:      

Bachelor’s degree in IT/Business Administration or any other related field  

REQUIRED EXPERIENCE:      

• Strong customer service skills
• Excellent organization skills and process expertise
• Ability to deal with ambiguity.
• Excellent verbal and written communication skills
• Ability to meet aggressive deadlines
• Analytical with excellent problem-solving skills
• Very driven, team-oriented and active participant in accomplishing team goals
• Ability to work with little or no supervision

Zones offers a comprehensive Benefits packageAt Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our employees, including health insurance coverage for parents, spouse, and children, life insurance, pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture.If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.  

Job timings: 8:00 PM to 5:00 AM (Pk time)

Required Skills