Job Description

The Business System Analyst - SCM will be a key member of the team at Zones. We are looking for individuals who want to grow professionally and make an impact on the business transformation of a $2 billion USD company.

The Business Systems Analyst - SCM is responsible for supporting all of the system and process needs of specific user groups within Zones, such as Sales, Ecommerce, Procurement, Logistics, etc. The position focuses on developing a complete understanding of the end-users’ business needs and designing system solutions to effectively support those business processes. The BSA serves as the primary liaison between the business users and the development teams.

What you’ll do as the Business Systems Analyst – Supply Chain and Operations: 

Employees employed in the role of Business System Analyst - Supply Chain and Operations shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

You possess intellectual curiosity, out of box thinking, strong problem-solving skills, excellent communication skills, and the ability to work/influence across multiple stakeholder groups.

• Deliver solutions that improve business functions for Zones
• Provide product ownership for application development/enhancements/fixes requested by an assigned business area
• Develop business requirements and functional specifications
• Build / Contribute to the construction and delivery of IT roadmaps for the assigned business/functional area
• Create and maintain constructive, positive partnerships between Information Technology and assigned business/functional areas
• Fully understand the business processes of users in the areas of responsibility
• Provide application and Subject Matter Expert (SME) support
• Must have worked closely with warehouse teams for IT solution delivery and understand routine work / transactions / pain areas of warehousing / Logistics.
• Knowledge and implementation experience of D365 FnO AWMS (Advance warehouse management solution) is preferred.
• Must have worked in D365 FnO module in following modules like on
• Inventory management
• Master planning
• Procurement and sourcing
• Product information management
• Production Control
• Warehouse management/Advanced warehousing
• Transportation Management knowledge is desirable not essential
• Manage and resolve support issues and escalations as assigned
• Ensure root causes are identified and appropriately communicated and documented
• Experience with Microsoft Dynamics 365 Finance and Operations (F&O) preferred

What you will bring to the team:

• Create and maintain constructive, positive partnerships between Information Technology and assigned business/functional areas like Attend team meetings, Assist with Training on new projects or applications and.
• Fully understand the business processes of users in the areas of responsibility like Set up reviews with key business leaders and Shadow business users to fully understand process and functionality
• Develop business requirements and functional specifications by Aligning with business to understand requirements and Work with development team to build actionable requirements
• Provide product ownership for application development/enhancements/fixes requested by an assigned business area by Documenting application functionalities and provide consultative overview and guidance
• Manage and resolve support issues and escalations as assigned  by Partnering  with Application Support and Monitor App Support queue
• Work with business groups as production issues are escalated
• 7+ years relevant experience required in business systems analysis, systems functional analysis, and business case development
• Strong analytical and problem-solving skills
• Excellent oral and written communication skills
• Ability to manage multiple projects, users, systems, and deadlines
• Team player
• Proactive problem solver
• Experience with Tier-1 ERP Procurement, Sourcing, Inventory and Warehousing module required
• Background in D365 F&O / Microsoft Dynamics AX supply chain and master planning preferred
• Bachelor’s degree in computer science, supply chain management, or other relevant degree

Zones offers a comprehensive Benefits packageAt Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our employees, including health insurance coverage for parents, spouse, and children, life insurance, pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture.If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.  

Job timings: 2:00 PM to 11:00 PM (Pk time)

Required Skills