Job Description

The Warranty Specialist role would be focusing solely on registering the Service agreements presented by OEM (Original Equipment Manufacturer) to partners and registration changes requested by clients and partners.

What you’ll do as the Warranty Specialist:

Employees employed in the role of Warranty Specialist shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Facilitate Managers, Account executives, and all salespeople engaged in Warranty/support registrations.
• Resolve discrepancies in registrations; coordinate registration summaries and distribution of fully executed agreements to customers.
• Ensure all contractual obligations and comply with standards or approved business practices.
• Proactively manage customer information, including additions, moves, and changes up to date within the registration and asset database.
• Retrieve registration confirmations from vendors and build relationships with vendors.
• Resolving inconsistency of registration data from vendors/manufacturers side like erroneous serial numbers, part numbers, purchase dates and customer contact etc.
• Gathering missing information from Sales Rep and internal departments like a part number that is to be registered, end-user contact info, serial numbers, reference Order for H/W or warranty etc.
• Suggesting Sales Reps to generate RMA (Return Material) for incompatible warranty part numbers being order by providing them with the compatible warranty part number(s) for the H/W.
• Facilitating Sales with warranty quotes, support contracts and compatible warranty options.
• Manage and process warranty Purchase orders in ERP system.
• Compiling warranty information reports, as required.
• Reporting related to the Warranty Quality Assurance process.
• Handling tasks of Warranty review Queue

What you will bring to the team:

• Bachelor\\\\\\\\\\\\\\\'s degree in any discipline is mandatory/Bachelor\\\\\\\\\\\\\\\'s or Masters degree in Supply Chain will be preferred
• 1-2 years experience working in an Offshore/Outsourced model in a combined sales/operation/supply chain function; reseller hardware/software industry preferred
• General understanding of information technology products and terminology preferred

Zones offers a comprehensive Benefits package At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our employees, including health insurance coverage for parents, spouse, and children, life insurance, pension fund scheme, EOBI, and on-the-house free quality food, gym, and much more. We embrace equal employment opportunities, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture. If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. 

Shift Timings: 8:00 PM till 5:00 AM (PK Time)

Required Skills