Job Description

The PPM Operations Specialist will assist the PPM and Cloud programs in influencing program strategy, design, and execution of GTM onboarding across businesses to align enablement and readiness needs with program challenges and organizational priorities. This role is on point for driving working with the Digital Transformation team, product managers, operations and PPM to drive readiness of key launches and to improve the quality of the offers for designated offer types.

What you’ll do as a PPM Operations Specialist:

Employees employed in the role of PPM Operations Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• Continuously enable. Ensure our cloud and software resources are equipped with the right messaging and enablement. This includes onboarding, developing training, operational and strategic training, webinars and workshops
• Create, manage, and govern a communication plan with cross-functional department stakeholders.
• Advises Sales and Support regarding Microsoft program utilization and available cost support programs; oversees administration and application of programs.
• Work closely with both Cloud Operations and PPM programs to assist in development of strategy.
• Act as liaison across teams to create business enablement materials for stakeholders in Operations and PPM.
• Landing enablement and readiness across the various roles across the Cloud and Software teams
• Work cross-functionally across teams to understand training and enablement needs for readiness and release of strategic initiatives within PPM and Cloud and Software programs
• Providing lift and leadership to key business activities such as Digital Transformation and GTM strategy.
• Creates unique strategies, and advice process to leverage Microsoft programs.
• Drive execution & resource management: determine content adoption metrics and define enablement best practices.
• Manage the SOP repository (non sales) and ensure that all information is governed and easily and readily accessible
• Assist with integration of digital transformation initiatives through creating and documenting processes and training material for roles outside of sales

What you will bring to the team:

EDUCATION/CERTIFICATION:

• Bachelor\\\\\\\\\\\\\\\'s degree in any discipline is mandatory
• 4-yr experience in delivering programs and projects, bachelor’s degree preferred in communications, Project Management, Business Administration OR in-lieu of degree equivalent education, training and work-related experience

REQUIRED EXPERIENCE:  

• Strong verbal, written and communication skills
• Experience documenting SOPs and processes
• Experience leading training, workshops, or webinars
• Ability to create content by blending existing and new ideas
• Experience with strategic marketing in a sales organization
• Excellent organization skills and process expertise
• Adaptability to an ever-changing work landscape
• Ability to meet aggressive deadlines
• Analytical with excellent problem-solving skills
• Ability to work with little or no supervision
• Comfortable working cross-functionally and communicating with leadership
• Creative and strategic thinker with the ability to break down complex problems in a simplified way

PREFERRED EXPERIENCE:  

• Cloud and Software product familiarity
• Instructional Design Experience
• Experience with digital event marketing
• Experience creating video content
• Experience with ServiceNow
• Experience with Adobe Captivate

Zones offers a comprehensive Benefits package At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our employees, including health insurance coverage for parents, spouse, and children, life insurance, pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture. If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Shift Timings: 8:00 PM till 5:00 AM (PK Time)

Required Skills