Job Description

• Your responsibilities will include, but are not limited to:
• Process and track project orders (resources, equipment, etc.)
• Manage scheduling of Field Technicians to meet customer SLA requirements
• Provide onboarding, training, and support for Field Technicians
• Perform quality assurance checks and team assessments to ensure:
• Performance of the complete scope of services as outlined in the SOW
• Be available for all escalations and questions as a dedicated technical support resource
• Route and manage subcontractor work orders
• Work within proprietary systems to track, manage, and communicate work status
• Collect and validate appropriate deliverables upon completion for delivery to the project manager

EXPERIENCE:

Mandatory:

• Strong interpersonal and customer service skills
• Ability to communicate internally and externally on all levels and through all mediums.
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to work and adapt to change in a fast-paced environment
• Excellent written and verbal communication skills
• Experience with Service Desk tool suites
• Concepts of networking fundamentals
• Experience with Service Now
• Resource supervisory experience

Zones offers a comprehensive Benefits package

Our employees enjoy a variety of comprehensive benefits, including health Insurance coverage for parents, spouse & children, life insurance, Pension Fund Scheme, and EOBI. We maintain our unequivocal commitment to and support of equal employment opportunity for all individuals, free from discrimination based on race, color, ethnicity, religion, national origin, citizenship, marital status, gender, sexual orientation, age, disability, genetic information, or any other basis protected by under the law.

At Zones, work is more than a job – it\'s an exciting career immersed in an inventive, collaborative culture.At Zones, work is more than a job –with an exciting career with a global team who are client-centric, has a passion for tech, and embrace change and lifelong learning in a collaborative culture. If you\'re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

Required Skills